FAQ

PRODUCTS & ORDERS
 

• Are CONART products limited edition?
  Yes. Many CONART releases are produced in deliberately limited quantities. Where a product is identified as a limited edition, the edition size or available quantity is stated or described on the relevant product page. Once an edition is closed or sold out, it is not ordinarily restocked.
   

• Are signed products genuinely signed?
  Products expressly described as signed are sold on the basis that they bear the signature identified in the applicable product description. Any specific provenance, authentication documentation or certificate supplied with an item will be expressly identified on its product page. No separate certificate or third-party authentication should be assumed unless expressly stated.
   

• Will the artwork look exactly like the images online?
  We make reasonable efforts to represent products accurately. However, photography, lighting, monitors and device settings may cause colors or appearance to vary slightly. Hand-printed, hand-finished or individually produced works may also contain minor variations. These characteristics form part of the nature of individually produced artwork and are not necessarily defects.
   

• Are hand-finished pieces identical?
  No. Hand-finished or individually embellished works may contain differences between individual pieces.
   

• Does artwork come framed?
  Only where the product description expressly states that a frame is included. Otherwise, artwork is supplied unframed.
   

• What size is the artwork?
  Dimensions are provided on the relevant product page. Customers should verify the dimensions before ordering.
   

• What does an edition of 20, 60 or another quantity mean?
  It indicates the stated edition size of that particular release. Unless a specific edition number is expressly identified and guaranteed as part of your purchase, CONART does not guarantee that a buyer will receive a particular individual number from the edition.
   

• Will sold-out editions be reproduced?
  Where a release is expressly identified as “No Reprints,” “No Restocks,” permanently limited or equivalent, CONART does not intend to reproduce the same edition once it has closed.
   

PRICES & PAYMENT
 

• What currency are prices shown in?
  Unless otherwise expressly indicated, prices on CONART.store are displayed in U.S. dollars (USD).
   

• What payment methods are accepted?
  Available payment methods are shown at checkout and may vary according to location, device and payment provider.
   

• When is payment taken?
  Payment is normally authorized or collected during checkout through the applicable payment provider.
   

• Can CONART reject or cancel an order?
  Yes, where reasonably necessary. This may include circumstances involving:

  • Inventory errors

  • Duplicate orders

  • Obvious pricing errors

  • Listing errors

  • Suspected fraud

  • Unauthorized transactions

  • Payment failure

  • Shipping restrictions

  • Sanctions or legal restrictions

  • Events making fulfillment impossible or unlawful
    
    Where an order is cancelled after payment, any refund legally due will be processed using the applicable payment method.
    Mandatory consumer rights remain unaffected.
     

SHIPPING & DELIVERY
 

• Does CONART offer free shipping?
  CONART currently offers free standard shipping on products sold through the Site unless otherwise expressly stated on the product page or at checkout.
   

• Does CONART ship internationally?
  Yes, to destinations for which suitable shipping services are available, subject to carrier restrictions, customs requirements, sanctions, applicable law and other logistical limitations.
   

• Which delivery company will be used?
  CONART may use DHL International, DHL Express, UPS, FedEx, postal services or another appropriate carrier or logistics provider.
  The carrier selected may depend upon destination, product value, size, insurance availability, service availability and other logistical considerations.
   

• Can I choose the carrier?
  Where alternative delivery options are expressly made available at checkout, you may select from those available options.
  
  Otherwise, CONART reserves the right to select the appropriate carrier.
   

SHIPPING CARRIER RESPONSIBILITY
 

• Who handles problems that occur during shipping?
  Once an order has been transferred to the applicable shipping carrier, matters relating directly to the carrier's transportation and delivery services — including tracking, transit delays, delivery attempts, delivery scheduling, customs handling and carrier operational issues — should, wherever legally permitted, be addressed directly with the carrier.
  
  For example, if DHL is carrying your order, DHL should ordinarily be your first point of contact for a DHL tracking, transportation or delivery issue.
   

• Does CONART handle courier or carrier claims?
  Except where required by applicable law or where the carrier requires the sender to initiate a particular procedure, CONART does not ordinarily administer, investigate or determine claims arising from the independent carrier's transportation or delivery services.
  
  Buyers should first use the carrier's tracking, customer-service and claims procedures.
  
  CONART may, where reasonably necessary, provide shipment information or documentation that is available to us to assist with a legitimate carrier inquiry.
   

• What if the carrier requires the sender to open the claim?
  Certain carriers or shipment types may require the sender rather than the recipient to initiate an investigation or insurance claim.
  
  Where this applies, please contact CONART after first contacting the carrier and obtaining any available case number or claim reference.
  CONART may then assist with the carrier process where reasonably necessary.
   

• Does this affect my legal consumer rights?
  No.
  Nothing in this FAQ excludes, limits or transfers a responsibility that applicable law does not permit CONART to exclude, limit or transfer.
  In jurisdictions where mandatory consumer law places the risk of loss or damage during transportation on the seller until physical delivery to the consumer, those statutory rights remain fully applicable.
   

TRACKING
 

• Will I receive tracking information?
  Where tracking is available, shipment details will normally be provided after dispatch.

• Who should I contact about tracking?
  Once tracking information has been issued, the applicable carrier should ordinarily be contacted directly regarding:

  • Current shipment location

  • Estimated delivery date

  • Delivery attempts

  • Missed delivery

  • Collection points

  • Customs processing

  • Address-delivery questions

  • Carrier delays
    
    CONART generally has access to the same or less tracking information than the carrier once the shipment is in the carrier's network.
     

DELIVERY TIMES
 

• How long does delivery take?
  Delivery times vary according to destination, carrier, shipping service, customs processing and circumstances outside CONART's reasonable control.
  
  Any transit or delivery date provided by CONART or the carrier is an estimate unless expressly guaranteed.
   

• Is CONART responsible for carrier delays?
  To the fullest extent permitted by applicable law, CONART is not responsible for delays caused exclusively by an independent shipping carrier, customs authority, governmental authority, weather event, transportation disruption or other event outside CONART's reasonable control.
  
  This does not affect mandatory rights relating to delivery deadlines or cancellation that apply under applicable consumer law.
   

CUSTOMS, TAXES & IMPORT CHARGES
 

• Does free shipping include customs duties, VAT or import tax?
  No, unless expressly stated otherwise.
  “Free shipping” means that CONART does not charge the customer the applicable standard outbound shipping charge. It does not automatically include:
   

• Import VAT

• Customs duties

• Import taxes

• Brokerage fees

• Clearance fees

• Government charges

• Local taxes
  
  The recipient is responsible for applicable import charges imposed by the destination jurisdiction to the extent permitted by law.
   

• Who handles customs clearance?
  Customs processing may be handled by the applicable carrier, customs broker or national customs authority.
  
  Questions concerning customs clearance, requested documents, customs payments or release of a shipment should generally be addressed directly with the carrier or customs authority.
   

• Is CONART responsible for customs delays?
  No, to the fullest extent permitted by applicable law.
  
  Customs procedures are administered by independent governmental authorities and/or carriers and are outside CONART's direct control.
   

WRONG SHIPPING ADDRESS
 

• What happens if I provide an incorrect address?
  Customers are responsible for providing an accurate and complete delivery address.
  
  If you discover an error, contact info@conartstore.com immediately.
  We will attempt to correct the address if the order has not entered fulfillment, but we cannot guarantee that changes can be made once the shipment has been processed or dispatched.
   

• What if the parcel has already shipped?
  Once dispatched, address changes must ordinarily be requested directly from the carrier.
  
  CONART cannot guarantee that the carrier will permit an address modification.
  
  Any carrier fees, redirection charges, additional shipping costs or other expenses resulting from an incorrect address supplied by the customer may be charged to the customer to the extent permitted by law.

 

DAMAGED SHIPMENTS
 

• What should I do if the package arrives visibly damaged?
  Where possible, immediately notify the carrier and document the condition of the shipment before opening it.
  Take clear photographs of:
  The unopened external package
  Any visible damage
  The shipping label
  Internal packaging
  The artwork or product
  Any damaged areas of the product
  
  Retain all packaging until the matter has been resolved.
   

• Who should I contact about transportation damage?
  Where legally permitted, transportation damage caused while the shipment was in the custody of the carrier should first be reported directly to that carrier.
  
  Buyers should follow the carrier's applicable damage-claim procedure.
  If the carrier requires information or action specifically from the sender, contact info@conartstore.com with:
   

• Your order number

• Tracking number

• Carrier claim or case number

• Photographs

• Description of the damage
   

• How quickly should shipping damage be reported?
  Carrier damage should be reported immediately upon discovery and within any claim period specified by the carrier.
  
  We strongly recommend documenting visible damage at the time of delivery and notifying the carrier within 48 hours wherever possible.
  
  This does not reduce or replace any longer mandatory statutory period available to you under applicable law.
   

LOST OR MISSING SHIPMENTS
 

• What happens if tracking stops updating?
  Contact the carrier directly using your tracking number and request a trace or shipment investigation.
   

• What happens if the carrier says the parcel is lost?
  Follow the carrier's applicable claims procedure.
  
  If the carrier requires the sender to initiate or participate in the claim, send the carrier's written confirmation and claim reference to info@conartstore.com.
   

• What if tracking shows “Delivered” but I cannot find the parcel?
  You should first:
   

  • Check the stated delivery location

  • Check with other household members

  • Check building reception or concierge services

  • Check designated safe locations

  • Check with immediate neighbors where appropriate

  • Review any delivery photograph

  • Contact the carrier directly
    
    If the parcel remains missing, request a delivery investigation from the carrier.
    
    Where applicable law nevertheless imposes responsibility upon CONART, your statutory rights remain unaffected.
     

REFUSED OR UNCLAIMED SHIPMENTS
 

• What happens if I refuse delivery?
  Refusing delivery does not automatically constitute a valid cancellation or guarantee a full refund.
  
  Where a shipment is refused, abandoned or returned because the recipient:
   

• Refuses to accept it

• Fails to collect it

• Provides an incorrect address

• Fails to cooperate with customs

• Refuses to pay legally applicable import charges any refund may, to the extent permitted by law, be reduced by unrecoverable shipping, return shipping, customs, storage, brokerage or administrative costs.Mandatory statutory cancellation rights remain unaffected.

 

 

RETURNS, CANCELLATIONS & REFUNDS

• Can I cancel before my order ships?
  Contact info@conartstore.com immediately.
  
  If fulfillment has not commenced, we may be able to cancel the order.
  Once processing, preparation or shipment has begun, cancellation may no longer be operationally possible except where applicable law gives the buyer a mandatory cancellation right.
   

• Do you accept change-of-mind returns?
  Because many CONART products are signed, collectible, scarce, limited-edition or individually produced works, CONART generally does not offer discretionary returns or exchanges solely because a customer changes their mind, except where CONART expressly agrees otherwise.This policy does not override any mandatory right of withdrawal, cancellation, return, repair, replacement or refund provided by applicable consumer law.
   

• What if my jurisdiction gives me a statutory right of withdrawal?
  CONART will respect mandatory statutory withdrawal rights wherever they legally apply.
  
  Customers wishing to exercise such a right should contact: info@conartstore.com within the legally applicable period.
   

• What condition must returned artwork be in?
  Except where a return concerns defective or incorrectly supplied goods, artwork should be returned appropriately protected and in substantially the same condition in which it was received.
  
  It should not be:

• Framed

• Mounted

• Altered

• Written on

• Damaged

• Modified

• Unnecessarily handled
  
  Where permitted by law, CONART may reduce a refund to reflect diminished value caused by handling beyond what was reasonably necessary to inspect the goods.
   

• Who pays return shipping?
  For discretionary or statutory change-of-mind returns, the buyer may be responsible for return shipping where permitted by applicable law.Where applicable law requires CONART to bear return costs because goods are defective, incorrect or otherwise non-conforming, those statutory requirements will apply.
   

• How should valuable returns be shipped?
  High-value artwork should be securely packaged and sent using an appropriately insured, trackable service.
  
  The sender should retain proof of shipment.
   

• How are refunds issued?
  Approved refunds are normally returned through the original payment method.
  
  Processing times following issuance depend upon the payment provider, card issuer and financial institution.
   

LIMITED EDITIONS, COPYRIGHT & INTELLECTUAL PROPERTY
 

• Does buying artwork transfer copyright?
  No.
  
  Purchasing physical artwork transfers ownership of that physical copy only.
  
  Copyright, trademarks, reproduction rights, merchandising rights, licensing rights and other intellectual-property rights are not transferred unless expressly agreed in writing.
   

• Can I reproduce my artwork?
  Ownership of a physical artwork does not automatically grant the right to reproduce, manufacture, distribute, publish, license or commercially exploit the image or artwork.
   

• Can I resell my CONART artwork?
  Subject to applicable law, the owner of a genuine physical item may generally dispose of that physical item.
   

CONART makes no representation regarding:

• Future resale value

• Market value

• Liquidity

• Collectability

• Appreciation

• Investment return
   

• Is CONART artwork sold as an investment?
  No.
  
  References to scarcity, limited editions, artists, signatures, cultural relevance or collectible characteristics are descriptive and do not constitute financial or investment advice.
  CONART does not guarantee that any product will maintain or increase its value.
   

• Does mentioning an artist, band, tour, venue or third party imply endorsement?
  No broader endorsement, sponsorship, affiliation, licensing relationship or continuing commercial relationship should be inferred beyond what is expressly represented in the relevant product description or Site content.
  
  Third-party names, marks and intellectual property remain the property of their respective owners.
   

CUSTOMER SERVICE & PRIVACY
 

• How do I contact CONART?
  Email: info@conartstore.com

• How quickly does CONART respond?
  We generally aim to respond within 1–2 business days, although response times may be longer during product launches, weekends, holidays or periods of unusually high demand.
   

• Who should I contact about a delivery problem?
  For carrier-related issues, your first point of contact should be the shipping carrier identified in your tracking information, such as DHL.
  
  Contact CONART only where:

• The carrier requires sender involvement

• You require documentation that only CONART can provide

• There is an issue with the product supplied rather than the carrier's delivery service

• Applicable law requires CONART to provide a remedy
   

• How is my personal information handled?
  Personal information is handled in accordance with the CONART Privacy Policy published on CONART.STORE.
   

• Is payment information secure?
  Payments are processed through payment services made available through the Site's ecommerce platform.
  
  Complete payment-card information may be processed directly by the applicable payment provider rather than independently stored by CONART.
  
  No electronic system can be guaranteed to be completely risk-free.
   

• I have another question. What should I do?
  For product, order or CONART-related questions, contact: info@conartstore.com
  
  For shipping or delivery issues after dispatch, contact the applicable carrier first using your tracking information.